Jaclyn is chief strategy and innovation officer at WSSC Water, overseeing an office aimed at making one of the nation’s largest water utilities a more cohesive organization aligned around key strategic priorities. In her current role, Jaclyn supervises two teams within the office: Strategic Performance and Innovation and Research. By creating an environment where innovative ideas and new ways of doing business are encouraged, Jaclyn and her staff are helping WSSC Water work smarter, collaborate more, create a culture of innovation and use data to make better, more informed decisions.
Prior to this role, Jaclyn was WSSC Water’s chief of staff, where her leadership and communications skills were instrumental in building strong relationships with key stakeholders, fine tuning the organization’s message platform and implementing agency-wide key performance indicators.
Before joining WSSC Water, Jaclyn served as chief of staff and assistant director for policy and planning at the Maryland Lottery and Gaming Control Agency. She previously served as senior policy advisor to former Maryland Speaker of the House Michael E. Busch, a policy special assistant in the office of Maryland Governor Martin O’Malley, acting policy director for the Maryland Higher Education Commission, and director of legislative and intergovernmental affairs at the Maryland Department of Labor, Licensing, and Regulation.
Jaclyn began her career in education, teaching 5th grade at Glen Haven Elementary School in Montgomery County for three years. She earned her Master of Education degree in Elementary Curriculum and Instruction from the University of Maryland. She currently serves on the Board of Trustees for Barrie School – an independent Montessori and College prep school located just outside Washington, D.C. Her community service and leadership activities include two terms on the Montgomery County Commission for Women (2007 to 2012) and two, one-year terms as its president. Jaclyn also served on the board of the Maryland Legislative Agenda for Women, from July 2008 to July 2010, and as vice president for a one-year term. She is a member of the Maryland Bar Association.